# Privacy Policy
**Last Updated:** [Insert Date]
vendospace.ug (“we”, “our”, “us”) operates a multi-tenant SaaS platform that enables businesses to create digital storefronts, manage customer inquiries, and facilitate transactions.
This Privacy Policy explains how we collect, use, and process personal data.
1. Scope
This Policy applies to:
* Tenants (business users of the Platform)
* End-customers interacting with tenant websites
* Visitors to vendospace.ug
2. Types of Data We Collect
2.1 Tenant Data
* Business name, contact details
* Account credentials
* Subscription and billing details
* Product, service (catalog) details, including but not limited to product names, descriptions, pricing, images, availability, categories, and related commercial metadata ("Catalog Data")
2.2 Customer Data (Collected via Tenants)
* Name
* Phone number (e.g., WhatsApp interactions)
* Messages and inquiries
* Transaction-related information
2.3 Technical Data
* IP address
* device/browser data
* usage logs
3. How We Use Data
We use data to:
* operate and maintain the Platform
* facilitate customer inquiries and transactions
* provide CRM functionality to tenants
* improve features, AI systems, and performance
* ensure platform security and prevent fraud
4. Marketplace & Platform Intelligence Use
To build and improve our B2B marketplace and platform services:
We may use data in the following ways:
* aggregated analytics across tenants
* anonymized usage patterns
* product demand insights
* search and discovery improvements
* recommendation systems
We do NOT sell individual customer personal data to third parties.
We do NOT transfer ownership of customer data away from the tenant.
4A. Catalog Data & Marketplace Use
Tenant acknowledges and agrees that:
- Catalog Data is intended for public display and commercial distribution
- vendospace.ug may index, display, promote, and distribute Catalog Data across the Platform, including marketplace listings, search results, and promotional placements
- vendospace.ug may use Catalog Data to:
- power marketplace discovery
- generate recommendations
- create aggregated product insights
- improve platform features
Catalog Data may be visible to other users, customers, and potential buyers as part of marketplace functionality.
This does not transfer ownership of Catalog Data to vendospace.ug.
5. Data Ownership & Roles
* Tenants are the **data controllers** of their customer data
* vendospace.ug acts as a **data processor and platform provider**
However, we may act as a **data controller** for:
* platform analytics
* aggregated data insights
* marketplace optimization
6. Data Sharing
We may share data with:
* payment providers (e.g., mobile money gateways)
* infrastructure providers (hosting, storage)
* analytics tools
We do NOT sell personal data.
7. Data Retention
We retain data:
* as long as the tenant account is active
* for a limited period after termination
* as required for legal or operational purposes
We may retain anonymized data indefinitely.
8. Security
We implement reasonable technical and organizational measures to protect data.
However, no system is 100% secure.
9. User Rights
Depending on applicable laws, individuals may request:
* access to their data
* correction of inaccuracies
* deletion (where applicable)
Requests should be directed to the relevant tenant or to us where applicable.
10. International Data Transfers
Data may be processed in different jurisdictions depending on infrastructure providers.
11. Changes
We may update this Policy at any time.
12. Contact
ouligi@gmail.com